Who is Babaroni?

Babaroni appeared in public view with modern shopping concept, online dress shopping is great for those with busy schedules since it saves a lot of time and you can shop while in the course of the journey. We aim to provide customers high-quality dresses and the best service with the most affordable prices. Everyone can order dresses on our platform according to their own preferences and sizes. We will try our best to satisfy all your wishes.

Why order from Babaroni?

Made to order

Our brand focuses on the quality and details of the dresses, our ultimate goal is to provide clients with high-quality, well-designed products and professional customer service. We will tailor the best dresses for you while satisfying your desire. Whether it's cutting or decorating ,whether it is a standard size or custom size, our tailors will spare no efforts.

Custom Sizing

You can give us your bust/waist/hip size since we provide a custom fit option. And we can also adjust the height and heel length according to your preferences. We will try our best to make the dresses fit you perfect, but everyone’s size is unique, even though a dress is made with your measurements, it may still need additional alterations from a local fit professional.

Focus on the bridesmaid area

Our brand focuses on custom-made bridesmaid dress. we believe bridesmaids deserve to feel beautiful alongside the bride, so our extensive collection of bridesmaids dresses and tons of color options make it easy to shop, you can choose them at will to match the overall tone of the wedding scene.

The most affordable price

Different from traditional clothing retailers, we adopt the online sales model, So we aim to serve customers from all over the world. We try to reduce the cost of all middlemen and bring the best products to customers at the most affordable price. The best quality, the most elaborate design, the lowest price have always been the purpose of our brand.

Our team

we have a young and creative team including excellent designers, experienced tailors, careful workers, and patient after-sales customer service.
If you have any questions or concerns about our platform, please feel free to get in touch with us by e-mail.

Company Address

Email: [email protected]
Phone Number: 008618936095508
Business Name:Suzhou Denuoli Technology Co., Ltd.
Business Address: Room E3, Floor 5, LianShi Building, NO.1001 Pinglong Road, Gusu District, Suzhou City, Jiangsu Province,China
(Notice:Not same as Returning address. Please contact us for returning address information.)

Contact Us

Please feel free to contact us for any questions about purchase, order and after-sales service. Please let us help you. Before you send us an email, please check the page of Customer Support. The questions that you may concern about have already answered here.

Still can't find the question you want? Please feel free to contact us, our customer service team and designers are always waiting for you.

Send emails

MAIL (Babaroni is online-only, this is just our mailing address! Please contact customer service with any questions!)

Return Policy

Babaroni is always dedicated to providing the best service for our valued customers all the time. In order to provide a better shopping experience and customer service,we will issue a full refund including shipping fee right away for any damaged, defective or mishandled products. If you find any quality problems with our product when you receive your package, please contact our customer service team. We will arrange a free replacement, return or refund as soon as possible.

We will offer your reimbursement if you keep the dress and make adjustments locally.

Please note the request on the after-sale problem shall be issued within 3 days after the item arrives at you.

Refund policy varies based on product types

1. FOR ALL STANDARD SIZE ORDERS

(1) Babaroni promises to issue a full refund including shipping fee and rush fee(if there is）for any damaged, defective, or mis-shipped standard size dresses. Pictures to prove the quality problems are required.

(2) Babaroni will offer you a 90% refund if there is no quality problem but you are not satisfied with the product or you change your mind. We will take a 10% restocking fee, which will automatically be deducted from your refund. Please notice we still charge the shipping fee and rush fee(if there is ) under this circumstance even if your order is free shipping order.

(3) You will be responsible for paying shipping fees back including but not limited to, the cost to ship back and any shipping materials cost. Therefore, we friendly recommend you to return all unwanted items at one time if there are 2 or more products.

(4) The item must be shipped back within 15 days including weekends after its delivery to you. Therefore, please contact our customer service to process the return issue soon.

(5) Please make sure all items must be returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached. We may fail to process the return of any items that do not adhere to this return policy.

(6) It will take up to 3 business days for us to process your return and refund once the package arrives back to us (This can take several more days during our peak season). You will receive a refund soon after we check your return package. Please note your bank may take additional days to process the refund.

2. FOR ALL CUSTOM FIT ORDERS

We offer basic custom sizing on all of our Babaroni styles. Custom sizing only takes an extra 9.99 USD compared with standard sizes. We strongly recommend you to place a custom size order to get a perfect dress for you.

Custom dresses are made specifically to the measurements(bust, waist, hip, height, and hollow-to-floor) you provide to us. That means no one else will be able to wear that dress once it’s completed. That is to say, we are unable to accept any returns on custom size dresses unless there is a quality problem. Therefore, please make sure to carefully check all your measurements and color choice!

Custom dresses usually cannot be returned unless there is a quality problem because they are final sale. Please confirm color, style, and measurements within 24 hours after your payment.

3. FOR ALL FABRIC SWATCHES, ACCESSORIES AND RUSH ORDERS

All fabric swatches, measuring tapes, accessories, veils are final sale. No returns or exchanges for any reason. And we currently can not refund the rush fees on rush orders except defective items. We will refund the rush fee on defective order.

4. FOR ALL ADJUSTMENTS & REIMBURSEMENTS

It’s normal for the slight difference because all of our dresses are handmade. Please kindly understand there may be a slight difference due to manual measurements. Even though we will make your order according to your measurements, it is only basic custom sizing. So you may need additional alterations or adjustments at your expense to get your ideal and fit dress. To provide additional assistance and help, we offer a limited alterations reimbursement for all dresses (including standard size dresses and custom size dresses), you just submit a picture of your receipt from the tailor via email to [email protected] and we'll do the rest! Way too easy? Yes, It’s so easy for you to get the reimbursements!

Please see reimbursement limits for our custom size dresses below in USD:
Dress $99 or less - Reimbursement limit $35
Dress $100 - $199 - Reimbursement limit $50
Dress above $200 - Reimbursement limit $75

5. EXCHANGE POLICY

We do not offer an exchange service for any products. Because most of our orders are made-to-order dresses. We do not have ready-made dresses that can be shipped in exchange of your returned items. If you insist to exchange, you need to return the unwanted items (if eligible per the return policy) to us first and then place a new order for the replacement items. Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.

6. RETURN PROCESS

• (1) Email our Customer Service: [email protected] within 3 business days upon receiving your order. Please send us an explanation and photographs to state the reason for your return. We reserve the right to refuse returns without prior approval from our Customer Service.
• (2) Once you received the reply from [email protected], it means your request for return has been approved. Please return the dress to us with the address we provided ASAP (3-7 days). This information must be written and sent to us with the package: Order Number/Email/Full Name. This is very important for us to recognize your package. We are not able to arrange a refund without this information.
• (3) All the dresses that be returned must be checked. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the money to get back to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Once receive the return dresses, we will check and deal with the refund in 3 to 5 business days. We reserve the right not to process the refund if they are returned in unacceptable condition. The refund would get back to your account in 2 business days, it also depends on the processing efficiency of your bank.

7. CANCELLATION POLICY

We know that it is very important for you to order a dress for your special occasion. However, please note that our dresses are made to order, we will process the order as soon as payment received. Once the tailoring process has begun, there will be Labor Costs and Material Costs.

(1) Unpaid orders will not be processed. If you do not need it, please ignore it.

(2) If you cancel your order within 24 hours of payment, you will be eligible for a full refund.

(3) Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the dress price and the full shipping cost.

(4) Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the dress price and the full shipping cost.

(5) Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

(6) Once your order has been shipped, it can no longer be cancelled.

If you need to cancel your order, please email [email protected] and tell us your order number and phone number. We will calculate the cancellation time according to the time of the email is received.

You will get an order confirmation email after payment. Please reply to the email in 24 hours if you need to change any information. If you need to change any information after we start the tailoring, there will be extra cost needed. For example, if you need to change color after we have prepared the material, which will be wasted. We need extra cost to prepare new material. So, if you need to change any information, please tell us clearly by replying the order confirmation email. We will make changes without extra cost if you contact us in 24 hours after payment.

8. 8.Contact Us

Email: [email protected]
Phone Number: 008618936095508
Business Address: Room 1510, Unit 2, Floor 12, Building 4, Courtyard 11, Shuangying Road, Chaoyang District, Beijing

Shipping

1. Countries Support Shipment and Orders

Our products can be sent all over the world. Please understand shipping time and fees will varies based on countries.

2. Shipment Method Supported and how to track orders

DHL (www.dhl.com)
UPS (www.ups.com)

3. Order Shipping Time

Basically the time of shipping varies with the distance of the shipment. And local carriers will also affect delivery time. Normally, the time of shipment to different areas are followings:
The USA and Canada: 2-3 business days
Other countries in North America 4-6 business days.
United Kingdom: 3-5 business days.
Europe: 3-4 business days.
Australia and New Zealand: 3-4 business days.
Other countries in Oceania: 5-6business days.
South America: 4-7 business days.
East Asia and Southeast Asia: 2-4 business days.
Other Asian countries: 4-7 business days.
Africa: 5-7 business days.
Island countries on the ocean: 4-8 business days.

Note: The above days are all business days, during the major holidays, the number of airport freight will increase and the transportation will be delayed. If you need this dress urgently, please contact us in advance and inform us of the date you need. We will arrange it for you as soon as possible.

4. Shipping Fee

Our shipping costs depend on the total amount of your order and the country the dresses will be shipped to.

For Countries: US, UK, Canada, Australia

Order Value	Shipping Fee
Up to $49.99	$9.99
$50-$99.99	$19.99
$100-$149.99	$19.99
$150-$199.99	$29.99
$200-$249.99	$29.99
$250-$399.99	$29.99
$400-$449.99	$39.99
$450-$499.99	$39.99
$500-$599.99	$49.99
$600-$799.99	$59.99
$800-$999.99	$69.99
$1000-$1499.99	$89.99
$1500-$1999.99	$99.99
$2000 and above	$129.99

Note: We do not reimburse the customs duty charged by the country in which the customer is located. If there is a possibility that your country will charge customs duties, please state when you reply to the confirmation email. If there are any customs duties, please bear them by yourself.

5. Order Processing Time

Generally, according to the complexity of the dresses, the required time are followings:
Wedding dresses: 3-4 weeks.
Bridesmaid dresses: 2-3 weeks.
Prom dresses: 2-3 weeks.
Mother of the bride dresses: 2-3 weeks.
The delivery time of accessories and swatches depends on our inventory and they can be shipped within 24 hours when we have sufficient stock.

Note: We will deal with your order within 24 hours and inform our tailors to start making your dresses. So if you want to cancel the order, please contact us within 24 hours, we will charge for cancellation of orders over 24 hours because the fabric used for the dress has already been cut. Want detailed cancellation policy, please refer to our return and cancellation policy page (link).

6. Note

(1) After you understand the information above, you will better know how long it takes to get a dress. So we suggest you write a note or send us an e-mail to inform us of the date you want when you place an order. Then we can arrange the production better, and let you receive the dress as soon as possible.
(2) Once your order has been sent out, the shipping address can not be changed. So if you want to change the shipping address, please inform us as soon as possible. If you have to change the address, we can help you contact the express company, but it will incur costs, which will be borne by the customer.
(3) We will inform you of the tracking number after delivery, and you can check and track the order on the official website
(4) The color of the dress displayed on your computer or mobile-phone may be slightly different from the actual color, this is the problem of display equipment. So if you want to order the bridesmaid dresses in bulk, we recommend you to order our swatches and fabric samples to ensure that the colors of the dresses you finally receive are what you want.

7. THE RUSH ORDER

We can offer you the service of rush order for some styles, select the earliest date which you can choose on our product page. When the date you choose is very early, the system will calculate the extra charge for your dress automatically and has an obvious sign at the checkout page. But we will give you a 5% discount if you actually receive the dress on a very late date. We hope you do that. Placing an order earlier not only ensures that you have enough time, but also allows us to do it better.

8.About Order Delay:

If your package has been delayed over 10 business days, please contact us via [email protected] to check the details information for your package. We will check what happened and offer solutions to fix the issues.

9. Contact Us

Email: [email protected]
Phone Number: 008618936095508
Business Address: Room 1510, Unit 2, Floor 12, Building 4, Courtyard 11, Shuangying Road, Chaoyang District, Beijing

Payment Method

Babaroni offers safe and convenient shopping payment. Following payment methods are supported.

1. Card and Debit Card:

(1) We accept international VISA and MasterCard as long as the credit card passes through our fraud detection system;
(2) Our system will automatically show your country's appropriate card options at the checkout page.

2. Paypal

Terms of Use

Welcome to Babaroni.com. Please review the following basic terms and conditions that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms and conditions. 

Company Address: Room E3, Floor 5, LianShi Building, NO.1001 Pinglong Road, Gusu District, Suzhou

General

We may from time to time change the terms and conditions that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. We may change, move or delete portions of, or may add to, our Site from time to time. 

User Input 

All comments, feedback, suggestions, ideas and other submissions disclosed, submitted or offered to Babaroni.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "submissions") shall be and remain Babaroni.com's property. Such disclosure, submission or offer of any comments shall constitute an assignment to Babaroni.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments. Babaroni.com will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. You agree that no comment submitted by you to the Site will violate any right of any third party. You further agree that no comment submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitors' display of any color will be accurate. We suggest viewing an actual fabric swatch for true color representation. We typically do not charge for fabric swatches.

Prices

Prices are subject to change without notice. 

Links To Other Web Sites And Services

To the extent that this Site contains links to outside services and resources, the availability and content of which Babaroni.com does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

Disclaimer

We stand by our guarantees. However, except as expressly stated in our guarantees, this site and all contents of the site are without warranties, either expressed or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Babaroni.com shall not be liable for any damages of any kind related to your use of this site. 

Termination

This agreement is effective unless and until terminated by either you or Babaroni.com. You may terminate this agreement at any time. Babaroni.com also may terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Babaroni.com's sole discretion you fail to comply with any term or condition of this agreement. Upon any termination of this agreement by either you or Babaroni.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this agreement or otherwise. 

Taxes, Duties, Tariffs and/or Brokerage Fees

Babaroni.com can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders. To find out which if any of these may apply, please contact your local government.

Company Address

Email: [email protected]
Phone Number: 008618936095508
Business Address: Room 1510, Unit 2, Floor 12, Building 4, Courtyard 11, Shuangying Road, Chaoyang District, Beijing
(Notice:Not same as Returning address. Please contact us for returning address information.)

Privacy Policy

www.Babaroni.com is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously. Therefore we would like you to know what data we maintain and what data we discard. With this privacy notice, we would like to inform you about our security measures.

Collection and processing of personal data

We collect personal data only when you provide it to us, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us. The database and its contents remain at our company and stay with data processors or servers acting on our behalf and responsible to us. Your personal data will not be passed on by us for use by third parties in any form whatsoever, unless we have obtained your consent or are legally required to do so. We will retain control of and responsibility for the use of any personal data you disclose to us. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.

Purposes of Use

The data we collect will only be used for the purpose of supplying you with the requested products or services or for other purposes for which you have given your consent, except where otherwise provided by law.
What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: 

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer. 

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

To administer a contest, promotion, survey or other site feature

Choice and Opt-Out 

If you no longer wish to receive the Company's promotional communications, you may "opt-out" of receiving them by following the instructions included in each communication or by e-mailing the Company at [email protected] 

OPT OUT/CORRECTIONS

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section, or by telephoning, or emailing your request to Babaroni.com’s Customer Support department at [email protected] Please do not email your credit card number or other sensitive information.

Company Address

Email: [email protected]
Phone Number: 008618936095508
Business Address: Room 1510, Unit 2, Floor 12, Building 4, Courtyard 11, Shuangying Road, Chaoyang District, Beijing
(Notice:Not same as Returning address. Please contact us for returning address information.)

About Cookies

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.

(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Cart”.

(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

(3) Customer preference cookies – when you are browsing or shopping on BABARONI, these cookies will remember your preferences (like your language), so we can make your shopping experience as seamless as possible, and more personal to you.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete BABARONI user experience that we pride ourselves on providing our customers.