This can also be found at www.babaroni.com/help#return_policy

Babaroni.com provides dresses with low waste and low customer cost.

The settings of your computer screen may change the color of the pictures shown on the site. So please take a look and order our swatches to make sure you choose the correct color before purchasing.


Return

If the dress you received has quality problems, of course, you could return it, BABARONI will refund the full amount of the product, including shipping fee. All of our dresses are custom-made manually according to the customer's order, including the standard size, so if you do not like the dress you ordered or because the size you chose does not fit, we do not accept returns.


So please choose your size accurately before placing an order. Before the order is submitted, you could read our size measurement guide and instructions on how to order a custom size or contact our online customer service for professional advices.

Don't worry if you could't return the dress. If you can't put on the dress because of the inaccuracy of the size, we will provide reimbursement according to your local modification fee. The proportion is as follows:

Dress $99 or less - Reimbursement limit $35

Dress $100 - $199 - limit $50

Dress above $200 - limit $75

We couldn’t provide return service for accessories, color swatches.

We can also modify the size of your dress for free, and bear the shipping fee of sending it to you after the modification. Please send the dress to us, and we will send it back to you within 3 days after receiving the clothes according to the size you provided.By the way, you are responsible for shipping the dress back to us.

For the products that meet the return conditions, you need to contact us within 3 days of receipt and return it within 15 days. The item must be unworn, unwashed, unmodified, and the original label and tag are intact. We are unable to process any returns for items that do not comply with this return policy. When we receive your returned order, you will receive a full refund of the returned product. Please note that your bank may require additional time to process the refund.


Exchange

We only except exchange for standard size.If you want to exchange the dress to other size. Please contact us in 48 hours after you receive the dress. We will arrange exchange for free, but please note you will be responsible for shipping cost.

Note: we only accept return in their original condition: unworn, unwashed, unaltered, undamaged, clean and with tags intact and attached. You will be responsible for all return shipping costs. We accept exchange only for one time.

For customized dress, we do not accept return or exchange. Because it was tailored according to your body measurements.


Return Process

    • 1.Email our Customer Service: [email protected] within 3 days upon receiving your order. Please send us an explanation and photographs to state the reason for your return. We reserve the right to refuse returns without prior approval from our Customer Service.
    • 2.Once you received the reply from [email protected], it means your request of return has been approved. Please return the dress to us with the address we provided ASAP (3-7 days). This information must be written and sent to us with the package: Order Number/Email/Full Name. This is very important for us to recognize your package. We are not able to arrange refund without this information.
    • 3. All the dresses that be returned must be checked. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the money to get back to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Once receive the return dresses, we will check and deal with the refund in 3 to 5 business days. We reserve the right not to process the refund if they are returned in unacceptable condition. Refund would get back to your account in 2 business days, it also depends on the processing efficiency of your bank.

Cancellation & Change Policy

We know that it is very important for you to order a dress for your special occasion. However, please note that our dresses are made to order, we will process the order as soon as payment received. Once the tailoring process has begun, there will be Labor Costs and Material Costs.

Unpaid order will not be processed. If you do not need it, please ignore it.

If you cancel your order within 24 hours of payment, you will be eligible for a full refund.

Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the dress price and the full shipping cost.

Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the dress price and the full shipping cost.

Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

Once your order has been shipped, it can no longer be cancelled.

If you need to cancel your order, please email [email protected] and tell us your order number and phone number. We will calculate the cancellation time according to the time of the email is received.

You will get an order confirmation email after payment. Please reply the email in 24 hours if you need to change any information. If you need to change any information after we start the tailoring, there will be extra cost needed. For example, if you need to change color after we have prepared the material, which will be wasted. We need extra cost to prepare new material. So, if you need to change any information, please tell us clearly by replying the order confirmation email. We will make change without extra cost if you contact us in 24 hours after payment.