If you have a problem with your payment, you will be prompted immediately on the payment failure page.

The error information usually includes:


"3100 Do Not Honor" or "3030 Payment Declined":

This error means that your payment was rejected by the credit card issuing bank, you need to call your credit card issuing bank by phone to allow this transaction, then try paying again. If this error continues to appear, please replace the other credit card payment.


card has Insufficient funds:

This error means that your credit card balance is insufficient. Please make up the balance and pay again, or replace it with another credit card.


Incorrect information entered:

this error may contain incorrect information such as card number, cardholder name, expiration date, security code, etc., please check and pay again.


In addition, some of the operations you can try may include:

1.Make sure all information is correct, including credit card Numbers, due dates, security codes, billing addresses, and zip codes if asked.

2.Try to refresh the page, or completely login and then login again

3.Restart a new order instead of trying to pay the same order again.

4.Try using different cards.

5.If you have a PayPal account, please try to use PayPal

6.If your payment is still rejected, you may need to contact your bank. Sometimes, if you buy a product from an online store for the first time, your card issuer will reject the payment without being familiar with it.


One thing to keep in mind is that even if your bank approves payment, our processor may refuse if it does not pass the necessary security check Settings. If you have tried everything else, please feel free to contact our excellent customer service team at any time, we can solve it for you.


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